Monthly Archives: September 2017

Uber Driver Help, Uber Driver Information, Uber Driver Questions

How Do I Add A Vehicle To Uber

If you need to add or update a vehicle to Uber, here are the steps you need to take to do so.

  1. Sign into partners.uber.com
  2. Enter the menu at the top left of the screen
  3. Tap Profile
  4. Select the vehicle button
  5. Select the add vehicle button
  6. Enter in the required vehicle information (make, model, year, license plate, exterior color)
  7. Tap the finish uploading docs button to upload the documents for your vehicle

After review, Uber will sent you a notification to confirm the activation of your vehicle.

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Uber Driver Help, Uber Driver Information, Uber Driver Questions

What Is The Uber Up Bonus In My City?

One of the biggest questions people want to know when looking for a sign up bonus is, “What is the amount of sign up bonus I will get in my city?”

This question can be difficult to answer because Uber constantly change the sign up bonuses in every city due to changes in demand. Uber does not clearly state per city what the sign up bonus is.

One way to answer this question is to contact Uber directly to find out what the exact sign up bonus is in your city. It also doesn’t hurt to just sign up with a sign up bonus code and find out directly instead. If you do not like the sign up bonus, you do not have to drive.

In many cases, Uber will have different sign up bonus amounts for each city, so find out what each one offers because one might be a lot more than the other, or you might want to do both to maximize your earning potential, not as the same time of course because they are time limited.

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Uber Driver Advice, Uber Driver Help, Uber Driver Information, Uber Driver Questions, Uber Driver Tips And Tricks

How To Get More Tips With Uber

One of the best ways to earn more money is by earning tips. Tips will always vary in size and you can even get very large tips from nice people. The question is, how can you receive a higher frequency of tips?

  1. Have a tip jar if you are an Uber Driver since you don’t have in-app tipping. The tip jar is an ice breaker and speaks for itself so passengers can feel more at ease about talking about it. Put in a few dollars of your own to not only let it be known that it is a tip jar, but also to give an impression that you’re a good enough driver to deserve tips. There are even some tip jars that have a built in charger cables that passengers can use to charge their phones. Make sure the tip jar is clearly labeled and also explain that tipping is not included in the fare, so it is very welcome.
  2. Have a sign explaining the 5 star rating system and why it is important for the driver to maintain a high rating.
  3. Have good amenities such as a wide collection of music, possibly some treats, etc.
  4. Make sure your car interior and exterior is clean and the inside smells good. Atmosphere is an important experience for passengers. Invest in air fresheners that are subtle and not overwhelming to the nose. Make sure sure the car temperature is comfortable for your passenger as well.
  5. Be sociable, many passengers like to be talked with because it makes them feel significant as well as it’ll make them view you more as another person rather than just a “taxi driver”.
  6. Ask customers if there’s a preferable route that they would want to take instead, such as a scenic route or a faster route that they know about.
  7. Be accommodating, passengers may have unexpected emergencies or requests that may require you to go above and beyond the normal amount of work required. Be adaptable to the situation.
  8. If you know the area, give tips and point out nice locations to the customers to get them interested.
  9. Avoid traffic so the passenger doesn’t have to stay with you longer than they want to.
  10. If there’s services such as the Bay Area’s FasTrak that allows you to skip toll booths on bridges, invest in them to save you more time.
  11. If the passenger has luggage, make sure to help them load or unload it. This not only increases your chance of getting a tip, but it also might save your bumper from getting scratched from the luggage if they drag it on your bumper.

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Uber Driver Advice, Uber Driver Help, Uber Driver Information, Uber Driver Questions, Uber Driver Tips And Tricks

Why Your Uber Passenger’s Riding Experience Is Important

If you want to be a successful Uber driver, one of the most important skills that you should have is ensuring that your passenger enjoys their trip.

Improving the rider’s experience is important because it increases the chances of both you getting a tip as well as them giving you a higher rating. Here are some tips that can improve the passenger’s experience:

  • Control the temperature of the car to suit their comfort
  • Make sure the car interior smells good
  • Make sure the car interior is clean
  • Have a wide variety of music available to suit their tastes
  • Be sociable with them if they don’t mind talking with you
  • Have amenities available for them such as snacks, water, phone chargers, etc.
  • Drive safely and smoothly
  • Avoid high congestion areas if you know where they are on the way to their destination

If you follow these tips, you will definitely be a successful, highly rated Uber driver.

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Uber Driver Advice, Uber Driver Help, Uber Driver Information, Uber Driver Questions

What Should You Do If Someone Poops In Your Uber Car?

While it sounds silly, a passenger pooping in your Uber vehicle is a situation that can happen. Here are the steps to take should this situation occur.

  1. Rate the passenger 1 star. This will allow you to explain your reasoning and let Uber know about it.
  2. Take multiple pictures of the mess, whether it is only a stain or poop has actually been left on the seat or floor.
  3. Send these pictures to Uber as soon as possible so they are able to assess the situation and compensate you in a timely manner. You will not be able to drive until the mess is completely gone.
  4. Based on how bad the damages are, Uber may pay you more money.
  5. Get your car cleaned at Uber’s partnered service called Spotless First, which has 24/7 cleanups for messes. Spotless First also provides interior and exterior washes if you set up an appointment with them for a $15 introductory rate.

Sometimes, there might be a situation where the damage is so severe that a simple cleanup is unable to get rid of the stain or smell. If this happens, you may need to even replace your car seat. This can be an expensive expense, but not enough to meet Uber’s $1,000 insurance deductible, meaning that you will likely be on your own. If you find out about the mess immediately, make sure you get the passenger’s information so that if a cleanup doesn’t fix the mess completely, you might be able to work something out so that they can pay you for damages. Uber will not give you their information if you ask for it. If they refuse, you may want to take them to court.

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Uber Driver Information, Uber Driver Questions

Is The Rating System Fair For Uber Drivers?

Driver rating is important for all Uber drivers because getting below a 4.6 rating means you’re at risk of getting deactivated. Is the system fair?

The system is not fair and there’s a desperate need for improvement. The current rating system is flawed because it is only based on your last 500 trips rather than all your lifetime trips as a whole. This makes your rating more vulnerable to change because any low rating will affect it more than if it used total lifetime trips instead.

The brings in the question of whether passengers should have this much power over drivers because they have the ability to deactivate your account if they do not rate fairly. For example, if someone is having a bad day, they might just rate you 1 star for no reason.

Uber already knows the ratings system needs work and has already made changes to the driver ratings system after people complained about UberPOOL. Examples of changes include adding options where customers can give feedback without affecting the driver’s rating. There is a long way to go to make the driver ratings system fair though.

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Uber Driver Help, Uber Driver Information, Uber Driver Questions

How Do I Add Or Update My Insurance On Uber

If you need to update or add insurance to your account, here are the steps to do so.

  1. Open your Uber app
  2. Press the ACCOUNT tab
  3. Press the DOCUMENTS button
  4. Select your VEHICLE INSURANCE button
  5. The app will ask for permission to access your phone camera
  6. After accepting permission, take a picture of your insurance papers
  7. The picture will be uploaded automatically and will be pending for review
  8. In less than a day, the review should be complete and you are good to go!

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Uber Driver Advice, Uber Driver Help, Uber Driver Information, Uber Driver Questions

Am I Required To Pick Up Every Uber Passenger?

While driving with Uber, you will get many ride requests, but do you need to accept each one?

You are not required to accept ride requests because you are an independent contractor for Uber. You are your own boss and you can do whatever you want when choosing who you want to pick up. However, ride cancellation is a different story. If you have a high cancellation rate, Uber can deactivate you because it ruins the customer’s experience with Uber.

The only thing that is affected by picking and choosing ride requests is your acceptance rating. Be warned that a low acceptance rating means you will likely not qualify for Uber promotions that can give you extra money like Uber Quests.

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Uber Driver Advice, Uber Driver Help, Uber Driver Information, Uber Driver Questions

How Uber Guaranteed Bonuses Actually Work

If you see any invite codes that promote guaranteed bonuses up to a certain amount, many people mistake this as extra money you get for completing the requirements.

This is not actually the case. For example, if you see a sign up bonus that says it has a guaranteed bonus of $500 when you complete 30 trips in 30 days, this does not mean you make an extra $500 after completing the 30 trips in 30 days.

How it actually works is the dollar amount that is guaranteed is the dollar amount Uber will pay up to that makes up the difference between what you earned during your trips and whatever the guaranteed bonus was. Using the above example of a guaranteed bonus of $500, if you only made $300 dollars after completing the required 30 trips in 30 days, that means Uber will pay you $200 to make up the difference. If you earn more than the listed guaranteed bonus, such as earning $600, then the guaranteed bonus does not apply anymore.

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Uber Driver Help, Uber Driver Information, Uber Driver Questions

Does Uber Run A Background Check On Drivers?

In most other jobs, a background check is a necessary process that all new potential employees must go through. New Uber drivers are no exception.

The background check for Uber incudes:

  • 1 year minimum of U.S. licensing history (those under 23 years old must have at least 3 years).
  • A clean Motor Vehicle Record including:
  • No major moving violations like DUIs or reckless driving.
  • No more than 3 minor moving violations in the past 3 years like speeding tickets or failure to obey traffic laws, unless local law says otherwise.
  • A clean criminal record that does not include convictions for prior offenses specified by local law

The process is private, secure, and completely free for potential driver partners.

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