Category Archives: Uber Driver Help

Uber Driver Advice, Uber Driver Help, Uber Driver Tips And Tricks

Should I Pick Up A Drunk Uber Passenger?

While driving for Uber, there’s a chance that you might end up accepting ride requests from people who are drunk. Should you still give them a ride?

It depends on how drunk the person is as well as your own feelings on the situation. You never know what kind of drunk a person is. They might be happy, unruly, depressed, etc., and this can affect your own driving experience. Additionally, if they’re very drunk, there’s a possibility that they will throw up in your car, meaning that you won’t be able to accept more rides until you get it cleaned up. The only bright side to this situation is that you will be compensated by Uber with an amount that varies based on the size of the mess they made.

If the person is only slightly drunk and appears to be in control of themselves, you can make a judgement call on whether you want to go through with the ride. Remember that it will affect your cancellation rate when you cancel due a drunk and a high cancellation rate means Uber can deactivate your account.

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Four Different Ways To Get Help From Uber

If you need any Uber help while you’re driving with Uber, there are four ways to get help from them.

  1. In-app support – Using the support feature in your app is the first and easiest thing that you can do. A lot of the common problems you may have are listed here and the answers or further information can be found here.
  2. Uber Greenlight locations – If you want to chat with someone in person, going to an Uber Greenlight location is the best way to do so. There are 2 types of Greenlight locations, hubs and spots. Greenlight hubs are designed for use by any type of Uber driver for any type of question. Greenlight spots are meant for newer Uber drivers and provide help for beginner questions, such as how the activation process works.
  3. Uber Web support at help.uber.com – Very similar to in-app support, but viewable on any internet browser whether on your phone or computer. Again, many common problems will be listed here for you to click and find answers for or further information.
  4. Localized Web support at uber.com/drive – Your city may have a help site tailored for the city you drive in. Hover over the DRIVE tab at the top of the screen and click LOCAL DRIVER GUIDE. Your localized help site will provide you with answers to a variety of topics as well as news that affects your area.

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What Expenses Do You Have Driving For Uber?

While driving for Uber, it isn’t just all about making money. You are going to have to spend money as well to maintain yourself as a professional Uber driver.

Here are some of the more common expenses that you will be dealing with:

  • The car itself, whether you are renting, leasing, or using your own car, this will likely be the first major expense
  • Insurance for your car*
  • Gas is an expense that you will likely have to deal with every single day, depending on how much you have drive
  • Car washes are one of the necessary expenses, unless you wash your own car, that you need to do because if you care about rider experience, you need to keep your car looking fresh.
  • Supplies for your vehicle
  • Car maintenance such as oil changes, tire puncture fixes, other wear and tear costs*
  • Toll for bridges
  • Tickets in case you break the law
  • Amenities
  • Dash cam
  • Cell phone for your Uber app
  • Phone mount

You are responsible for all expenses unless otherwise stated.

*Free if renting your vehicle from Uber partners

If you want more information for renting from Uber, click here

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Uber Driver Advice, Uber Driver Help, Uber Driver Information, Uber Driver Questions, Uber Driver Tips And Tricks

What Should You Do If Someone Vomits In Your Uber Car?

It is highly likely that you will deal with a drunk passenger at least once in your Uber career. This can be an unpleasant situation for both people. Here’s how to handle the situation.

  1. Rate the passenger as 1 star. This will flag the trip and allow you to explain the reasoning for the rating.
  2. Take detailed pictures of the vomit as proof that the event happened and email Uber with them as well as a description of what happened. You must send this as soon as possible so there’s valid proof that it happened at the time that you said it happened.
  3. The bigger the mess the vomit made, the more money you will be paid to compensate for the damage. Uber will charge the customers and you will get reimbursed for the charges at the next pay cycle.
  4. Uber has a partnered cleaning service called Spotless First that you can go to 24/7 for mess cleanups. The company also provides interior and exterior washes for Uber drivers at an introductory rate of $15. Book your appointment with them from 12-5PM.

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Can A High Cancellation Rate Deactivate Your Uber Account?

Your cancellation rate is a concern for Uber, but if it is too high can your account be deactivated?

Uber really doesn’t like it when drivers have a high cancellation rate because it affects the experience for riders.  Because of this, Uber can in fact deactivate your account for having a high cancellation rate. You will get warnings from Uber if your cancellation rate is become a high level. Your cancellation percentage is viewable if you are ever concerned about it.

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Are Car Inspections Free With Uber?

While you’re driving your personal car for Uber, you must get your car inspected once per year. Is it free to get your car inspected?

A partner of Uber or an Uber office itself will end up inspecting your car. The process is completely free. They will be checking to make sure your car is functioning properly, such as lights, parking brakes, steering wheel, windows, windshield wipers, doors, horn, speedometer, bumpers, muffler and exhaust system, interior and exterior rear view mirrors.

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What Should You Do If An Uber Passenger Cancels Mid-trip?

There may be a time where a passenger will cancel the trip without you knowing before you get to your destination. Here’s what you should do.

When you find out that a passenger has cancelled the trip either after you drop the passenger off or even if you catch them right as they do it, you may get angry or get the temptation to confront the person. Do not do this because it is not worth the time or effort. Instead, if you’re in the middle of your trip, continue to the destination to drop them off. Once you get to the destination, take a picture of the location that you dropped them off at for proof and contact Uber support through your Uber Driver app and let them know what happened. You will be reimbursed with the proper fare after they confirm the situation.

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How Many Years Of Driving Experience Does Uber Require?

To become an Uber driver, there are certain requirements you must meet. Driving experience is one of those requirements.

If you are under the age of 23, the amount of driving experience you need is 3 years. If you are 23 or older, you only need 1 year of driving experience.

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When Are The Best Times To Drive For Uber?

When driving for Uber, it is important to be efficient to maximize your earnings. To do this, you need to know the best times to be on the road.

  • Avoid rush hour times (6-10AM and 4-8PM)
  • Drive during lunch because people will likely be doing short trips to get from work to a nearby restaurant.
  • Drive during weekends because most people aren’t going to work during these days so you deal with less traffic and people are looking more to relax. You will be able to drive all day as well due to there being less traffic,leading to the ability to take more trips to complete your promotions. People will also generally be in a better mood.
  • During the weekends, drive more during clubbing hours (12-2AM) because many people will be needing rides home because they are likely to be intoxicated. Demand will be high because everyone is leaving around the same time, therefore there will likely be surge pricing in the area.
  • Drive when events are occurring such as parades, sporting events, and concerts because demand for rides will be high and you will likely receive surge pricing.

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What Are The Disadvantages Of Renting A Car For Uber?

When you sign up for Uber, you can either use your own car or rent one. There are advantages and disadvantages of renting. Here are some disadvantages.

  • You must go to the rental shop, which means that you’ll need to either rideshare to get there or get someone you trust to drive your car back because you can’t leave your car there.
  • You will need to wait a while in line for your turn. You must plan ahead because cars are sometimes not available for a week or more.
  • You can keep the vehicle for a maximum of 1 month before you must renew the rental, get it serviced, and inspected. This can be a time consuming process, which means that you will not be making money.
  • You may not get the vehicle that you prefer all the time, which means you may need to constantly adjusting to new vehicles.
  • There are a limited amount of locations available to rent a vehicle, so there may be a lot of traveling involved.

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