While it sounds silly, a passenger pooping in your Uber vehicle is a situation that can happen. Here are the steps to take should this situation occur.

1. Rate the passenger 1 star. This will allow you to explain your reasoning and let Uber know about it.
2. Take multiple pictures of the mess, whether it is only a stain or poop has actually been left on the seat or floor.
3. Send these pictures to Uber as soon as possible so they are able to assess the situation and compensate you in a timely manner. You will not be able to drive until the mess is completely gone.
4. Based on how bad the damages are, Uber may pay you more money.
5. Get your car cleaned at Uber’s partnered service called Spotless First, which has 24/7 cleanups for messes. Spotless First also provides interior and exterior washes if you set up an appointment with them for a $15 introductory rate.

Sometimes, there might be a situation where the damage is so severe that a simple cleanup is unable to get rid of the stain or smell. If this happens, you may need to even replace your car seat. This can be an expensive expense, but not enough to meet Uber’s $1,000 insurance deductible, meaning that you will likely be on your own. If you find out about the mess immediately, make sure you get the passenger’s information so that if a cleanup doesn’t fix the mess completely, you might be able to work something out so that they can pay you for damages. Uber will not give you their information if you ask for it. If they refuse, you may want to take them to court.

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While driving with Uber, you will get many ride requests, but do you need to accept each one?

You are not required to accept ride requests because you are an independent contractor for Uber. You are your own boss and you can do whatever you want when choosing who you want to pick up. However, ride cancellation is a different story. If you have a high cancellation rate, Uber can deactivate you because it ruins the customer’s experience with Uber.

The only thing that is affected by picking and choosing ride requests is your acceptance rating. Be warned that a low acceptance rating means you will likely not qualify for Uber promotions that can give you extra money like Uber Quests.

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If you see any invite codes that promote guaranteed bonuses up to a certain amount, many people mistake this as extra money you get for completing the requirements.

This is not actually the case. For example, if you see a sign up bonus that says it has a guaranteed bonus of $500 when you complete 30 trips in 30 days, this does not mean you make an extra $500 after completing the 30 trips in 30 days.

How it actually works is the dollar amount that is guaranteed is the dollar amount Uber will pay up to that makes up the difference between what you earned during your trips and whatever the guaranteed bonus was. Using the above example of a guaranteed bonus of $500, if you only made $300 dollars after completing the required 30 trips in 30 days, that means Uber will pay you $200 to make up the difference. If you earn more than the listed guaranteed bonus, such as earning $600, then the guaranteed bonus does not apply anymore.

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When you use someone’s invite code, pay attention to whether the dollar amount shown is a guarantee or an additional bonus.

If it says you are guaranteed a certain amount for signing up with the code, what it means is that Uber will pay the difference between the guaranteed amount and what you actually made by fulfilling the requirements for the guarantee. For example, if it says a guarantee of $1,000 for completing 50 trips in 30 days, that means if you only made $900 in those 50 trips, Uber will pay you $100 to bring you to the guaranteed amount of $1,000. They are guaranteeing that you will end up with at least $1,000 for completing the requirements. If you surpass the $1,000, Uber does not need to pay you at all because you already got more than what was guaranteed.

On the other hand, if a promotion says it will give additional bonuses, whatever the amount shown is actually extra money that you will get on top of whatever you already made from the trips. Using the above example, if it instead said that you will receive an additional bonus of $1,000 for completing 50 trips in 30 days and you made the $900 completing 50 trips in 30 days, you will receive a grand total of $1,900 for completing the requirements as well as what you made on the trips.

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While driving for Uber, you may have heard tips saying you should give water and snacks to passengers, but is it necessary?

It’s not necessary but it can help you if you’re struggling with ratings. If you are hurting for money, it is perfectly fine to go without water or snacks. As long as your communication skills are good and you keep the rider experience great, you should come out with a good rating in the end anyway. If you do end up buying water or snacks for your Uber car, remember that it is a business expense and can be written off on your taxes at the end of the year.

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