If you need any Uber help while you’re driving with Uber, there are four ways to get help from them.
- In-app support – Using the support feature in your app is the first and easiest thing that you can do. A lot of the common problems you may have are listed here and the answers or further information can be found here.
- Uber Greenlight locations – If you want to chat with someone in person, going to an Uber Greenlight location is the best way to do so. There are 2 types of Greenlight locations, hubs and spots. Greenlight hubs are designed for use by any type of Uber driver for any type of question. Greenlight spots are meant for newer Uber drivers and provide help for beginner questions, such as how the activation process works.
- Uber Web support at help.uber.com – Very similar to in-app support, but viewable on any internet browser whether on your phone or computer. Again, many common problems will be listed here for you to click and find answers for or further information.
- Localized Web support at uber.com/drive – Your city may have a help site tailored for the city you drive in. Hover over the DRIVE tab at the top of the screen and click LOCAL DRIVER GUIDE. Your localized help site will provide you with answers to a variety of topics as well as news that affects your area.
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