One of the most important things as a driver for any ridesharing company is to keep your driver rating high. To do this, there are several ways to influence your customers into giving you a higher rating.
- Socialize with your customers if they want to. It’s always important to give them a comfortable friendly environment to be in. If they have a good experience, then at the end of their trip when they need to rate you, they will remember it as a good trip.
- Keep your car interior clean and nice smelling. The atmosphere is always important for people. No one wants a car that smells like body odor. Have an air freshener to make the car smelling great but subtle enough not to be overwhelming.
- Have a variety of music ready, you can ask your passenger what genre they would prefer. Showing that you are responsive to all their needs is very impactful.
- Be a good navigator. Make sure you follow the GPS if you need to or if you know how to get to their destination without it, always pick the best routes so that you can get there as quickly and efficiently as possible. Be very careful not to get lost or take a wrong turn.
- If you know all the popular spots in the areas you’re traveling, be sure to recommend it to your passengers to give them something that they can possibly go to in the future.
- Verify their destination because they might have entered the wrong destination.
- While not required, you can provide passengers with water or treats.
- Have a sign that explains the driver rating process and show that bad ratings can cause a driver to be terminated.
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