Uber Driver Improvements, Uber Driver News

Uber Releases 24/7 Phone Support Nationwide

As part of Uber’s 180 days of change, 24/7 phone support is now available for Uber drivers.

If you don’t want to deal with navigating your app to find a solution to your problems, you can now talk to a live support agent fast to help you find a solution right away.

To use this feature, follow these steps.

  1. Open your Driver app.
  2. Press the ACCOUNT tab.
  3. Select Help.
  4. Press the blue phone icon at the top right of your screen.
  5. Press Call Support.

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Uber Closes Pay Gap For Employees, Increases Wages Overall

Uber is closing the pay gap between it’s lowest and highest paid employees. They are also raising wages overall.

Reports state that the lowest wage earners for the company will be bumped up to the current median wage. Additionally, all employees in technical roles will benefit from a 10% wage increase. If a technical employee has a wage above the new median wage, they will receive a 5% wage increase, unless they’ve been an employee for at least 3 years. Finally, all employees will receive a 2.5% wage increase every year.

This is a great change for employees, but for a company that has hardly been profitable, what will the consequences be for the company itself  if it’s spending more money on it’s employees?

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Uber Sued Over Lack Of Wheelchair Accessible Vehicles

Uber was sued over its lack of wheelchair accessible vehicles by disability rights groups and wheelchair users in New York.

Uber has about 58,000 drivers in New York but it is said that fewer than 100 of these drivers have wheelchair accessibility. This has lead to very long wait times or non-existent rides for those on wheelchairs that need an Uber. Those who sued Uber say that this is a violation of human rights.

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The Former Uber Communications Executive Has Joined Facebook

Rachel Whetstone, a former high-profile executive of Uber, has joined Facebook 3 months after leaving Uber.

Whetstone was one of many executives to leave Uber after a scandal-ridden first half of the year. The primary reason she left was because of all the drama that was occurring at Uber.

She is now the Vice President of Communications for Facebook’s WhatsApp, Instagram, and Messenger divisions.

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Uber Is Matching Your Tips On July 18!

Uber is celebrating the availability of in-app tipping nationwide by matching every tip you get on July 18. This means 2x tips for the whole day!

Take advantage of this event by ensuring that your in-app tipping is activated. If it is enabled, every tip you get through the app will be doubled!

Since some people do not tip immediately, Uber is giving a 24 hour grace period after a trip is started to qualify for the 2x tipping event. This means that if you started a trip at 11:55 PM on July 18 and finished it at 12:30 AM on July 19, you will still get 2x the tip as long as the customer tipped you before 11:55PM on July 19.

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Uber Has Threatened To Shut Down Price-comparison App

Uber is threatening to shut down Ride Fair, an app that uses Uber’s application programming interface (API) to compare Uber’s prices with competitors  prices.

Normally, it is fine for an app or any other medium to compare prices between ridesharing companies, but the reason Uber threatened this one is because it uses Uber’s technology to compare them to another rideshare service.

When developers receive an API from either Uber or competitors, it is specifically stated that you are not to use their technologies to compare them to their rivals.

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Long VS Short Trips While Driving For Uber

One debate people can have with themselves is whether it is better to accept long trips or short trips. There are benefits and drawbacks for each.

Long trips are the trips that make you the most money because you get paid per mile and per minute. While more money is what you generally want, keep in mind that this also means that you will be stuck with the same passenger(s) for the entire time as well and experiences will differ. You may have a good or a bad passenger, and bad passengers could be a bad thing for you as well as your car if they decide not to respect it. Additionally, since you are doing long trips, the amount of trips you can do in a day decreases. This means you can’t take advantage of Uber promotions that require you to make a certain amount of trips in a certain amount of time for extra money. Long trips might be good for people who want to have consistency and stability with their pay because you know you will get a lot of money every time you do a long trip.

Short trips on the other hand have the potential to make just as much as long trips or even more, but it is very inconsistent and can depend on the extra bonus money from promotions to have a positive profit. Because trips are short, you will meet with many new people and have varying experiences with those passengers as well. More people also means more chances at getting a tip. Short trips might be good for people who are fine with risk because the potential for more money is there. It might also be good for people who like to meet new people.

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Can You Uber With Cash?

In some cities, cash is available as a payment option that you can select in your app.

However, in most cities, Uber is cashless and will not have a pay with cash option for you to select. The fare is automatically charged to the preferred method that the rider has chosen and the information will be shown in your weekly statement.

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What Is UberX

UberX is the cheapest of Uber’s rideshare options.  When you request an UberX, you can expect a comfortable sedan that can seat up to 4 people at affordable prices. If you just want to get to your destination and don’t care about the looks or experience, this is the best option for you.

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How Much Is The Rental Program For Uber?

There are three companies that you can rent cars from for Uber. Each company has a different price and different cars to choose from.

  • Enterprise – Mid-sized cars for $245/week with a $350 refundable deposit. Weekly rate excludes taxes and fees. Benefits include unlimited mileage, maintenance is included, no additional insurance is needed, and no credit check is required.
  • Hertz – Compact cars for $165/week, mid-sized cars for $180/week. $200 refundable deposit. Weekly rate excludes taxes and fees. Benefits include Unlimited mileage, maintenance is included, no additional is needed, and no credit check is required.
  • Maven – $179 per week. Weekly rates exclude taxes and fees. Benefits include Unlimited mileage, maintenance is included, no additional insurance is needed, and no credit check is required.

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