While it sounds silly, a passenger pooping in your Uber vehicle is a situation that can happen. Here are the steps to take should this situation occur.
- Rate the passenger 1 star. This will allow you to explain your reasoning and let Uber know about it.
- Take multiple pictures of the mess, whether it is only a stain or poop has actually been left on the seat or floor.
- Send these pictures to Uber as soon as possible so they are able to assess the situation and compensate you in a timely manner. You will not be able to drive until the mess is completely gone.
- Based on how bad the damages are, Uber may pay you more money.
- Get your car cleaned at Uber’s partnered service called Spotless First, which has 24/7 cleanups for messes. Spotless First also provides interior and exterior washes if you set up an appointment with them for a $15 introductory rate.
Sometimes, there might be a situation where the damage is so severe that a simple cleanup is unable to get rid of the stain or smell. If this happens, you may need to even replace your car seat. This can be an expensive expense, but not enough to meet Uber’s $1,000 insurance deductible, meaning that you will likely be on your own. If you find out about the mess immediately, make sure you get the passenger’s information so that if a cleanup doesn’t fix the mess completely, you might be able to work something out so that they can pay you for damages. Uber will not give you their information if you ask for it. If they refuse, you may want to take them to court.
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