It is highly likely that you will deal with a drunk passenger at least once in your Uber career. This can be an unpleasant situation for both people. Here’s how to handle the situation.
- Rate the passenger as 1 star. This will flag the trip and allow you to explain the reasoning for the rating.
- Take detailed pictures of the vomit as proof that the event happened and email Uber with them as well as a description of what happened. You must send this as soon as possible so there’s valid proof that it happened at the time that you said it happened.
- The bigger the mess the vomit made, the more money you will be paid to compensate for the damage. Uber will charge the customers and you will get reimbursed for the charges at the next pay cycle.
- Uber has a partnered cleaning service called Spotless First that you can go to 24/7 for mess cleanups. The company also provides interior and exterior washes for Uber drivers at an introductory rate of $15. Book your appointment with them from 12-5PM.
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